Frequently Asked Questions
- What types of jewelry do you offer?
- We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, and custom-made pieces.
- What are custom-made jewelry pieces?
- Custom-made jewelry allows you to create a unique piece designed to your specifications. Choose from a range of gemstones, agarwood, jade, and more to craft the jewelry of your dreams.
- What materials are available for custom jewelry?
- You can select from a variety of materials, including gemstones, agarwood, and jade, among others. Our team can help you find the perfect combination for your piece.
- How can I request a custom-made piece of jewelry?
- To request a custom-made piece, please contact our team directly. We'll work closely with you to bring your unique design to life.
- Can I customize existing jewelry in your collection?
- Yes, we offer modification services to add gemstones, agarwood, jade, or other elements to your existing jewelry, giving it a fresh and personalized touch.
- How long does it take to create a custom-made piece of jewelry?
- The time frame for custom-made pieces varies depending on complexity. We'll provide an estimated timeline during the design process.
- Can I choose the materials for my custom jewelry?
- Yes, you can select the metals, gemstones, and other materials to create a piece that perfectly matches your preferences.
- What is the price range for custom-made jewelry?
- The price for custom-made jewelry varies based on design, materials, and complexity. We'll work with you to find options that fit your budget.
- Can I see a design before the custom piece is shipped?
- Yes, we'll provide you with the final product before ship it out.
- Do you offer a warranty for custom-made jewelry?
- Yes, all our custom-made jewelry comes with one year warranty to ensure your satisfaction and peace of mind.
- What if I'm not satisfied with my custom piece?
- We strive for your complete satisfaction. If you're not happy with your custom-made jewelry, please reach out to our customer support team, and we'll make it right.
- Are the gemstones in your jewelry certified?
- Yes, our gemstones are carefully sourced, and we can provide certification for the authenticity and quality of the stones used in our jewelry.
- How can I contact customer support for assistance?
- You can reach our customer support team through [Contact Information], and they will be happy to assist you with any questions or concerns.
- What payment methods do you accept?
- We accept a variety of payment methods, including major credit cards and online payment platforms. Please visit our payment page for more details.
- How do I care for and maintain my custom jewelry?
- We provide care and maintenance instructions to help you keep your custom jewelry looking its best.
- Do you offer international shipping for custom orders?
- Yes, we offer international shipping for our custom-made pieces. Please check with our team for specific details and shipping costs.
- Can I return or exchange a custom-made piece?
- Custom-made pieces are non-returnable. However, we stand by the quality of our work, and any issues will be addressed on a case-by-case basis.
- What is your return policy for in-stock items?
- We offer a 7-day return policy for in-stock items. If you're not completely satisfied with your purchase, you can return it within 7 days for a refund or exchange.
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Frequently asked question
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