• What types of jewelry do you offer?

We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, and custom-made pieces.

  • What are custom-made jewelry pieces?

Custom-made jewelry allows you to create a unique piece designed to your specifications. Choose from a range of gemstones, agarwood, jade, and more to craft the jewelry of your dreams.

  • What materials are available for custom jewelry?

You can select from a variety of materials, including gemstones, agarwood, and jade, among others. Our team can help you find the perfect combination for your piece.

  • How can I request a custom-made piece of jewelry?

To request a custom-made piece, please contact our team directly. We'll work closely with you to bring your unique design to life.

  • Can I customize existing jewelry in your collection?

Yes, we offer modification services to add gemstones, agarwood, jade, or other elements to your existing jewelry, giving it a fresh and personalized touch.

  • How long does it take to create a custom-made piece of jewelry?

The time frame for custom-made pieces varies depending on complexity. We'll provide an estimated timeline during the design process.

  • Can I choose the materials for my custom jewelry?

Yes, you can select the metals, gemstones, and other materials to create a piece that perfectly matches your preferences.

  • What is the price range for custom-made jewelry?

The price for custom-made jewelry varies based on design, materials, and complexity. We'll work with you to find options that fit your budget.

  • Can I see a design before the custom piece is shipped?

Yes, we'll provide you with the final product before ship it out.

  • Do you offer a warranty for custom-made jewelry?

Yes, all our custom-made jewelry comes with one year warranty to ensure your satisfaction and peace of mind.

  • What if I'm not satisfied with my custom piece?

We strive for your complete satisfaction. If you're not happy with your custom-made jewelry, please reach out to our customer support team, and we'll make it right.

  • Are the gemstones in your jewelry certified?

Yes, our gemstones are carefully sourced, and we can provide certification for the authenticity and quality of the stones used in our jewelry.

  • How can I contact customer support for assistance?

You can reach our customer support team through [Contact Information], and they will be happy to assist you with any questions or concerns.

  • What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and online payment platforms. Please visit our payment page for more details.

  • How do I care for and maintain my custom jewelry?

We provide care and maintenance instructions to help you keep your custom jewelry looking its best.

  • Do you offer international shipping for custom orders?

Yes, we offer international shipping for our custom-made pieces. Please check with our team for specific details and shipping costs.

  • Can I return or exchange a custom-made piece?

Custom-made pieces are non-returnable. However, we stand by the quality of our work, and any issues will be addressed on a case-by-case basis.

  • What is your return policy for in-stock items?

We offer a 7-day return policy for in-stock items. If you're not completely satisfied with your purchase, you can return it within 7 days for a refund or exchange.